Customer Code of Conduct Policy

PURPOSE

To maintain a safe, respectful, and professional environment for our staff and customers by clearly outlining behaviours that are unacceptable and specifying consequences for violations. UBC Properties Trust has zero-tolerance regarding aggressive, abusive, or violent behaviour from customers or clients toward staff or other customers. Any instance of aggressive behaviour will be taken seriously and addressed in accordance with this policy. Phone calls may be recorded for quality assurance. This policy exists to ensure the safety, dignity, and well-being of everyone in our business environment.

1. Key Principles

2. Customer Expectations

All customers are expected to:

Additionally, we ask all customers and clients to observe the following:

3. Definition of Unacceptable Conduct

This includes, but is not limited to:

4. Consequences of Unwanted Behavior

5. Communication of Policy

This policy is visibly posted on our websites and distributed internally. Upon request, a hard copy will be provided from our office locations.