The monthly rent can be found on the available unit listings on the home page of wesbrookproperties.com. All homes include appliances (stove, fridge, microwave, and washer & dryer), window coverings, garbage & recycling collection, and on-site caretaker services for maintenance.

Utilities such as electricity, heat, water, home internet and cable services are not included, and tenants must set these up separately. All units are unfurnished.

All units are unfurnished, but they come with a stove, fridge, microwave, and washer & dryer.

Resident parking is available at many Wesbrook Properties buildings for an extra monthly cost and is subject to availability.

Storage lockers are available in some buildings for an extra monthly cost on a first come, first served basis.

Designated bike storage lockers are available in the parkade of most Wesbrook Properties buildings and outdoor racks at most building entrances at no extra charge.

Bike storage is limited to 1 bike per occupant. All bikes must be stored in operable condition and only locked in areas designated for bike storage. Bike storage is not permitted in the interior common areas, units or balconies.

Bikes that are deemed to be abandoned or illegally stored will be removed by Wesbrook Properties during periodic audits. Owners are responsible for their own property and securing their bikes with locks, and Wesbrook Properties will not be held responsible for theft or damage.

Yes, every unit comes with an energy-efficient washer & dryer.

Garbage facilities are located indoors at the parking level of all residential properties. Each building has a garbage facility that collects dumpster waste, recycling and compost. Residents are encouraged to sort out their garbage separately.

Recycling and disposal of certain items are not permitted in the onsite garbage facilities. Please contact Green Depot (UNA) for information on disposing of these items.

All rental agreements are for an initial 12-month fixed term, after which the tenancy continues on a month-to-month basis. Terminating the rental agreement prior to the end of the 12-month fixed term constitutes a breach of the rental agreement, resulting in the tenant being liable for liquidated damages in addition to any applicable move-out charges.

All tenants must submit a security deposit equal to half the monthly rental rate (excluding any parking and storage monthly fees).

For tenants with pets, a pet deposit that equals half the monthly rental rate is also required. Deposits are due when signing the lease.

Tenancy insurance is required and mandated in all Wesbrook Properties rental agreements. Residents must provide confirmation of an active policy prior to moving into their homes. We do not provide this service; you can obtain tenancy insurance from any local insurance provider.

There are many dining and entertainment options around UBC Point Grey. Visit liveatubc.ca to learn more about each neighbourhood and its offerings.

Click the ‘Rent Now’ button on your chosen available unit listing. The link will take you to an external leasing website. Choose a floorplan, a unit, and then create an account. Fill out the required fields and upload the required documents and submit your application.

Please note, monthly income or support should equal at least three times the monthly rent rate.

If you have a roommate, you will be able to send them a link to be added to the application. They will be required to create their own account and fill out their own application.

If you are applying for a pet-friendly unit and you have a pet, you will be required to submit documents to verify your pet’s eligibility. Please see the FAQ below for information on required documents for pets.

If you do not complete your application, you can save your progress and log in again. However, we recommend completing and submitting your application in one sitting, since without a fully completed and submitted application, the unit will remain available for others to apply for. Once you have submitted your application in full, you will be able to log in and edit your application at any time before it is approved. Once your application is approved, you will no longer be able to edit your application or add any additional occupants.

Please note that our suites are available on a first-come, first-served basis. We are unable to hold any suite until your application has been completed in full and approved, and the lease has been signed by all parties (yourself, your roommate or co-signer if applicable, and Wesbrook Properties).

Please reach out to us, and we will book a time that works for you to view the unit. Please note that if the unit is occupied, we are required to provide the current tenants with at least 24 hours’ notice.

To help us verify your eligibility for a unit, please provide the following:

• Government-issued photo ID
• Financial verification
  • If employed: recent pay stubs or letter of employment
  • If self-employed: your most recent tax return and 3 months of bank statements
  • If on pension/disability/child support or similar benefit: court-approved settlement documents and/or government benefit documents and 3 months of bank statements
  • If no income: a bank statement showing the funds are available or 3 months of bank statements
  • If none of the above applies: you may be required to have a co-signer who will need to fill out the application and will be legally responsible for fulfilling the obligations of the lease agreements
• Rental history: Your current and, if applicable, previous rental addresses covering one year of prior residence, and landlord contact information. A written reference letter is an asset. If you own your home, you may provide proof of ownership instead
• Proof of status in Canada (if applicable): Canadian citizenship, permanent residency, landed immigrant status, or a valid work/study permit

Yes, most Wesbrook Properties buildings are pet-friendly, with some restrictions.

• Only cats and dogs are permitted in Wesbrook Properties’ pet-friendly buildings, with a maximum of two pets allowed
• Each pet must not weigh more than 51lbs
• Dangerous breeds are not allowed. These include but are not limited to: Bull Terrier, Chinese Shar-Pei, Doberman, Great Dane, Japanese Akita, Neapolitan Mastiff, Rottweiler, Staffordshire Bull Terrier.
• Fish, rodents, birds, reptiles, and other exotic animals or caged animals are not permitted
• You will need to submit a photo of your pet, details on their breed, size, weight, age, proof of spay/neuter, up-to-date vaccinations, and flea prevention program
• You will be required to pay an additional half-month’s rent for a pet deposit

Please note that Wesbrook Properties reserves the right to deny any pet based on breed, size, or behaviour concerns.

A co-signer/co-applicant is anyone who meets the eligibility requirements and will be responsible for fulfilling the obligations of the lease. They will share equal accountability with the other lessees. All co-signers/co-applicants will need to provide 3 months of bank statements and a government-issued photo ID.

The co-signer/co-applicant is not required to live in the suite but will still be fully accountable for the lease terms.

Once you have registered as the main applicant, you will see an option to add an “Additional Applicant 1.” Fill in the co-signer/co-applicants’ first and last name, confirm they are 18 or older, check the box that they will sign the lease, and specify your relationship. Then, click ‘Save’. You will then have the option to “Send Invitation” to your co-signer/co-applicant. They will receive an email inviting them to register and complete their details.

Once both you and your co-signer/co-applicant have filled out all sections and uploaded any necessary documents, your application will be sent to Wesbrook Properties for review.

Once you submit your application, you will receive an email confirmation that we have received it and are reviewing it. We aim to review your application and provide a response as soon as possible. Please note that we receive a high volume of applications, and your patience is appreciated.

If it shows as ‘Contact Us’, it means we have reached capacity for applications for that unit type. Please choose a different unit type to proceed. If we discover some applicants are not eligible or break their leases, units will become available again, so keep checking back.

No, there is no fee to apply for a unit. You will be required to pay a security deposit equal to half of one month’s rent, but this is not payable until you have been approved for a unit and have signed the lease.

If all occupants sign the lease, then yes, the responsibility to uphold the lease terms is shared equally. If only one occupant signs the lease, they will be the one fully responsible for the suite. We recommend all occupants sign the lease to avoid any potential issues.

Our leasing works on a first-come, first-served basis, so we are not able to send notifications for unit availability. Please check our website regularly because it is the most up-to-date source for availability.

Yes. We understand some residents have previously lived in UBC student housing. Please contact UBC SHCS and request a landlord reference letter and upload it to your online application.

Please also share your UBC student ID number and let UBC housing know Wesbrook Properties will reach out to verify.

Please add your current and previous international addresses in the application form, and let us know whether each was rented or owned.

Yes. Please mention in your application that you are an existing tenant, so we understand why a landlord reference may be missing. Please also ensure that you let your property administrator know that you will be applying for another unit. All standard move-out procedures must be followed.

Please visit the University Neighbourhood’s Association (UNA) FAQ page on parking and contact them if you have any questions.

Every resident will be provided with a fob. Replacement or extra fobs will be provided at a price of $100 per unit.

All properties come equipped with an intercom that is compatible with all local phone numbers.

The Resident Portal is a secure, online system where you can manage your rental account, make one-time payments, submit maintenance requests, and stay updated on community news. It’s available 24/7, and you can also download the RentCafé mobile app on the App Store or Google Play Store.

During the online application process, you would have created an account. Once you become a resident, you can use your credentials to access the Resident Portal.

If you began your tenancy before the RentCafé system was implemented, you should have already received an invitation email from RentCafé to create an account. Follow the instructions in the email to register your account. Be sure to check your inbox (or junk/spam folder) for a confirmation email. You must verify your email address to complete registration.

Please check your spam or junk folder. If you still don’t see the invite, please contact your property administrator to resend it.

You can make one-time payments, check your balance, submit maintenance requests, keep up to date on community announcements, and more.

Select ‘Payments’ from the menu. There are service charges set by the payment agent for credit and debit card transactions. The fees are 0.75% per debit card transaction and 2.25% per credit card transaction. Pre-authorized payments (PAP) made through your bank account are free of charge.

You can edit your one-time payment information in the Payments section of the Resident Portal. If you need to update the existing bank account information we have on file for your monthly pre-authorized payment, please contact your property administrator.

Use the “Forgot Password” link on the login screen to reset it. You’ll be sent a link to reset your password. Please note that RentCafé will soon enable a secure passwordless login system. This means you will be required to authenticate your identity to access the portal through an email secure link, third-party social logins, or authentication via text message or email.

Only leaseholders are required to have an account.

Log in to the portal and update your profile under account settings. If you are unable to update a field, please contact your property administrator.

Yes. The portal uses secure, encrypted systems to protect your personal and payment information.

Please contact your property administrator for help with registration or technical support.

Please submit a maintenance request through the Resident Portal. Your caretaker will visit your unit within 48 hours to make repairs during business hours: Monday – Friday 8:00am – 4:30pm. If your request falls on a weekend or statutory holiday, the caretakers will enter on one of the following 2 business days.

Tenants with pets are required to ensure that their pets are secured between the hours of 8:00am – 4:30pm on the first business day following this maintenance request. Failure to secure your pet(s) may result in non-service and require that you resubmit your work order. Please also be advised that we will not be responsible for any unsecured pets that escape when the front door to your unit is opened.

If this is an emergency, please call our office at 778-945-5108 immediately. The following circumstances would be considered emergencies:

• Water leak
• No hot water
• Plugged toilet (try plunging first)
• Essential appliances not working (refrigerator, stove, oven)
• Stuck in the elevator or the elevator is not functioning
• Unable to gain entry into lobby and/or your suite (fob not functioning; keys lost/stolen)
• Parkade security gate not functioning
• Break-in has occurred either in the building, underground parkade, and/or your suite (contact the RCMP as well)

The tenant must provide the legal one calendar months’ notice in writing to their property administrator before vacating the unit. A move-out package outlining the process will then be emailed to the tenant. A pre-move-out inspection will be scheduled to assess the apartment’s condition and inform of potential charges (cleaning, drywall repair, carpet repair due to stains, etc). Further details on move-out charges are included in the move-out package.

Please note that Wesbrook Properties requires professional carpet cleaning and professional blind cleaning, as per the signed lease agreement. You will be required to show receipts upon move-out. The suite must be left in reasonably clean condition to ensure consistency and a standard for the incoming tenant in accordance with the Residential Tenancy Act.

Wesbrook Properties will contact the tenant to schedule the move-out closer to the end of the month, which will be no later than 1:00 p.m. on the last day of the month. A caretaker will conduct a move-out inspection and note any charges to be deducted from the security deposit in a report for the tenant’s approval. If the tenant does not agree to the charges on the inspection report, Wesbrook Properties must escalate the case to the Residential Tenancy Branch for further review by an arbitrator. If there are no charges, the security deposit cheque will be mailed to the tenant’s forwarding address within 15 days.

For more information on the move-out process including security deposit information, please review the Residential Tenancy Branch website.